Help our clinical partners get the most out of our platform.
Providers are our customers. In this role you'll answer their questions, solve configuration problems and be the human voice behind the product. It's the best first role in health tech — you'll learn the whole system fast.
What you'll do
- Respond to provider questions within SLAs
- Troubleshoot basic platform issues
- Document known issues to shrink future response time
- Feed provider friction back to product
What we're looking for
- 1+ years in customer support or a clinical setting
- Excellent written English
- Comfortable learning new tools quickly
- Genuine care for the people on the other end
Why join
- Remote-first
- Health benefits from day one
- Growth path into QA or product
- Paid certification in health-tech basics