Help our clinical partners get the most out of our platform.
What you'll do
- Respond to provider questions within SLAs
- Troubleshoot basic platform issues
- Document known issues to shrink future response time
- Feed provider friction back to product
What we're looking for
- 1+ years in customer support or a clinical setting
- Excellent written English
- Comfortable learning new tools quickly
- Genuine care for the people on the other end
Why join
- Remote-first
- Health benefits from day one
- Growth path into QA or product
- Paid certification in health-tech basics